At TopVet Clinic, we strive to provide the highest quality products for your pets. If, for any reason, you are not satisfied with your purchase, our refund policy is as follows:
1. Food Products:
- Eligibility for Return: If any food product is found to be damaged, expired, or has a short expiry date at the time of delivery, it may be returned within 5 days of receiving the product.
- Conditions:
- The product must be unopened and unused.
- Damage claims will only be considered if the damage occurred during shipping.
2. Shampoos and Perfumes:
- Eligibility for Return: If any shampoo or perfume product is found to be damaged, expired, or has a short expiry date at the time of delivery, it may be returned within 5 days of receiving the product.
- Conditions:
- The product must be unopened and unused.
- Damage claims will only be considered if the damage occurred during shipping.
3. Accessories:
- Eligibility for Return: If any accessory product is found to be damaged at the time of delivery, it may be returned within 5 days of receiving the product.
- Conditions:
- The product must be unopened and unused.
- Damage claims will only be considered if the damage occurred during shipping.
General Conditions:
- Unopened and Unused Products: To be eligible for a refund or exchange, all products must be in their original packaging, unopened, and unused.
- Proof of Purchase: A valid proof of purchase is required for all returns.
Please contact our customer service team to initiate a return or if you have any questions about our refund policy. Your satisfaction is our priority.
Please reach out to [info@topvetclinic.com](mailto:info@topvetclinic.com) for more details.
Pet Emergency
Top Vet Clinic offers Emergency Pet Care services, providing immediate, compassionate responses for critical situations like respiratory distress, trauma, seizures, bleeding, toxin ingestion, lethargy, or choking, ensuring swift action during pet emergencies.
Dentistry
Top Vet Clinic offers comprehensive Pet Dental Care services, focusing on preventive measures and treatment to enhance overall health and quality of life including professional cleanings, detailed exams, extractions, gum disease treatment, and oral surgery, supported by education on maintaining oral health at home.
Home Care Guidance
Top Vet Clinic offers comprehensive orthopedic care, including home guidance and nutritional support. Early detection of symptoms like limping or joint pain is crucial for effective treatment, enhancing your pet's mobility and well-being.
Internal Medicine
Top Vet Clinic's Internal Medicine services focus on diagnosing and managing complex conditions like gastrointestinal, cardiovascular, respiratory, endocrine, and urinary disorders, aiming to improve pets' quality of life with tailored treatments.
In House Laboratory
Top Vet Clinic's In-House Laboratory offers rapid, precise diagnostics, enabling swift treatment initiation, comprehensive health assessments, and personalized care plans to enhance preventive care and overall pet health management.
Pet Nutrition Counseling
Top Vet Clinic's Pet Nutrition Counseling offers personalized dietary guidance to enhance pet health and vitality, addressing unique needs through comprehensive assessments, tailored plans, and ongoing support.
Pet Grooming
Top Vet Clinic offers comprehensive grooming services, emphasizing pet health and well-being, including tailored baths, haircuts, nail care, and more, for improved hygiene and comfort.
Wellness Exam
Top Vet Clinic's Comprehensive Wellness Exams focus on proactive, personalized care, including physical checks, vaccination updates, parasite control, and nutritional guidance, ensuring a foundation for long-term pet health.
Online Pet Food & Delivery
Top Vet Clinic's Pet Food Delivery service offers convenient, vet-approved nutrition directly to your doorstep. Choose from a wide range of high-quality, tailored pet foods through an easy online process, ensuring your pet's diet is always fresh and precisely suited to their needs.
Spay & Neuter
Top Vet Clinic provides essential Spay & Neuter services to promote responsible pet ownership, reduce population, and improve pet health and behavior, with a comprehensive approach including pre-surgical evaluations, tailored anesthesia, and expert care for optimal recovery.
Soft Tissue Surgeries
Top Vet Clinic offers advanced Soft Tissue Surgery for pets, covering procedures like spaying/neutering, tumor removal, and gastrointestinal surgeries. Features include comprehensive assessments, state-of-the-art facilities, skilled surgeons, personalized pain management, and dedicated post-surgical care.
Orthopedic Surgeries
Top Vet Clinic provides advanced orthopedic surgeries for pets with conditions like fractures and hip dysplasia, using minimally invasive techniques and comprehensive postoperative care to enhance recovery and mobility.
Hospitalization
Top Vet Clinic's Hospitalization Services offer a nurturing environment for pets needing intensive care for illness management, surgical recovery, or injury rehabilitation, ensuring close monitoring and specialized attention during their healing journey.
Informed Decision-Making
Top Vet Clinic prioritizes informed decision-making in soft tissue surgeries, offering thorough pre-surgical consultations and detailed post-surgical follow-ups. This approach ensures pet owners are well-informed and supported throughout their pet's surgical journey, maintaining high standards of care and recovery.
X-Ray & Ultrasound
Top Vet Clinic offers advanced diagnostic imaging with X-ray and Ultrasound, providing non-invasive insight into pet health for accurate diagnoses, treatment plans, and monitoring of conditions, enhancing overall veterinary care.
Vaccination & Microchipping
Top Vet Clinic's Vaccination and Microchipping Services offer crucial preventive healthcare and secure identification, tailoring protocols to each pet’s needs for lifelong protection and community health.
Flea/Tick & Deworming Treatment
Top Vet Clinic provides advanced Flea, Tick Prevention, and Deworming Treatment to protect pets from parasites like fleas, ticks, and worms, ensuring their health and comfort.
Dermatology
Top Vet Clinic offers Dermatology Services focusing on pet skin health as a reflection of overall well-being, providing both treatment and prevention for skin conditions to enhance quality of life and strengthen pet-owner bonds.
